About
Hi there! 👋 I'm Muhammad Saddam, an experienced IT Support and Solutions professional with a Master’s in Software Engineering and a Bachelor’s in Information Technology. Originally from Kaduna, Nigeria, I’ve always been driven by a strong passion for technology, problem-solving, and continuous learning 🚀.
I am currently based in Singapore, where I live with my wife and our two wonderful daughters. Over the years, I have built my career across Technical Support, IT operations, cloud platforms, and software-driven business solutions, with a strong focus on troubleshooting complex issues, improving user experience, and delivering reliable technology support.
More recently, my work has expanded beyond traditional IT support into areas such as Microsoft 365 administration, endpoint management, SharePoint, and Power Automate-based process improvement. Outside of work, I’m an avid lover of computers 💻, books 📖, and traveling ✈️ — always eager to explore new places, ideas, and cultures.
Regional IT Support & Solution Specialist.
- Birthday: Jan 1991
- Website: www.msalis.com
- Phone: +65 8756 0848
- City: Singapore, SG
- Age:
- Degree: Master's
- Email: msalis@msalis.com
Facts
My passion for computers started in my teenage years, and I began learning to code at 18. Over the years, I’ve honed my technical skills while also developing strong planning, organizational abilities, and an optimized workflow that allows me to tackle complex projects efficiently.
Years as Tech Support
Years as a Father
Languages spoken fluently
Years of Industrial Experience
Skills
In this section, I highlight a broad range of technical expertise that underpins my work across Technical Support, Cloud Computing, and Software Development. While this list represents key areas of proficiency, it is by no means comprehensive.
Technical Support
Cloud & Tools
Azure
AWS
Hyper-V
Virtual Box
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
Windows Server
Docker
Power Automate
SharePoint
Operating Systems & Shells
Windows + PowerShell
Linux + Bash/Zsh
Resume
Please find my professional resume, which highlights my journey and expertise in Technical Support, Cloud Computing, and Software Engineering. I am always eager to learn and grow, and I am excited to explore new opportunities that allow me to leverage my skills and contribute to innovative projects.
Summary
Salisu Muhammad Saddam
Regional IT Support & Solution Specialist.
Innovative and results-driven Technical Support Engineer with a Master's degree in Science, specialising in Software Engineering. Six years of experience in a dynamic multinational corporation, providing support to end users with complex IT connectivity and networking issues. Expertise in providing top notch customer experience.
- Singapore, SG
- +65 8756 0848
- msalis@msalis.com
Education
Master's Degree: Software Engineering
2016 - 2017
Leeds Beckett University, Leeds, UK
Project: "Baby monitor application using IP camera and OpenCV".
Bachelor's Degree: Information Technology
2012 - 2016
Abertay University & Segi University (Double Degree), Kuala Lumpur, MY
Project: "Ecommerce Platform".
High School: Uncle Bado Memorial College
2004 - 2010
Kaduna, City Centre, NG
Professional Experience
Regional IT Support & Solution Specialist - APAC
July 2025 - Present
AVTEL Holdings Pte Ltd, Singapore
- Provide end-to-end IT support across the APAC region, including user support, onboarding, infrastructure, and regional coordination.
- Manage device provisioning, office IT operations, application deployment, and internal technology solutions.
- Lead the development of the SharePoint SOP Hub with Power Automate workflows to support internal process automation and document lifecycle management.
- Administer and maintain Microsoft 365, Intune application deployments, office networking equipment, conferencing systems, and endpoint lifecycle management.
- Act as a key technical point of contact for regional IT planning, vendor coordination, procurement, and continuous improvement initiatives across business operations.
Senior Technical Support Engineer
Aug 2021 - July 2025
Thermo Fisher Scientific, Marsiling, SG
- Provide technical support for qPCR, NGS, Protein, and Rapid HIT DNA instruments.
- Specialize in device connectivity, networking, and qPCR hardware support.
- Assist research and clinical customers across EMEA, North America, and APJ.
- Troubleshoot instrument connectivity with local computers, internet, and Thermo Fisher Cloud.
- Provide back-end troubleshooting for NGS using Linux.
- Handle inquiries, installations, and training for instrument applications.
- Assist the local IT team with system administration using Microsoft Active Directory, Microsoft Azure and Microsoft 365.
- Provided global priority support for the Amplitude high-throughput Covid-19 molecular testing solution.
- Ensured minimal downtime for clinical sample processing by quickly resolving technical issues.
- Arranged on-site engineer visits when remote troubleshooting was insufficient.
Dell Technical Support Specialist II
Jan 2021 - Sep 2021
Concentrix, Kuala Lumpur, MY
- Diagnosed and resolved complex hardware, software, and networking issues for ANZ customers.
- Applied analytical thinking to troubleshoot unstructured and recurring technical problems.
- Handled escalated cases that required deeper investigation and advanced technical knowledge.
- Acted as a resource for other support personnel, sharing knowledge, best practices, and resolution steps.
- Contributed to maintaining key performance indicators (KPIs) through consistent service delivery and case ownership.
- Updated the knowledge base database (KBD) with troubleshooting steps, resolution notes, and recurring issue patterns.
- Contributed to initiatives aimed at improving customer satisfaction and overall business performance.
Professional Experience
Dell Technical Support Specialist I
Oct 2018 - Jan 2021
Concentrix, Kuala Lumpur, MY
- Provided remote technical support for Dell consumer and commercial products, including laptops, desktops, servers, and peripherals.
- Assisted internal and external users by identifying, investigating, and resolving common technical issues.
- Logged, categorized, and prioritized support cases while following escalation procedures when needed.
- Maintained proactive communication with customers and ensured timely follow-up on open cases.
- Ensured service delivery met contractual Key Performance Indicators (KPIs).
Junior Software Consultant
July 2017 - July 2018
Infinte QL, Kuala Lumpur, MY
- Contributed to the full project lifecycle, including design, development, and deployment of new modules for the Smart Card Management System.
- Created design documents, functional requirements, test plans, and training materials.
- Developed SQL queries to retrieve backend data for reporting and analysis.
- Collaborated with developers to customize and enhance software based on diverse customer requirements.
- Trained high-level client employees to ensure effective in-house knowledge transfer.
- Coordinated with the sales team to place orders for Mifare 4K close-proximity cards through vendors.
- Programmed Mifare 4K cards using Cardax Encoder (Mifare Series).
- Provided post-project technical support to ensure seamless client operations.
Junior Software Consultant
Mar 2017 - June 2017
Semmel Health, Kuala Lumpur, MY
- Managed day-to-day project operations, ensuring timely delivery in line with company policies and procedures.
- Attended client meetings, provided regular project updates, and conducted live demonstrations.
- Led a small team of programmers, ensuring business requirements were met with high-quality deliverables.
- Maintained and updated business requirement documents, user manuals, and training materials.
- Conducted training sessions for groups of client employees to ensure smooth project handover.
- Provided post-project technical support to ensure seamless client operations.
Android Mobile Developer
June 2016 - Mar 2017
Semmel Health, Kuala Lumpur, MY
- Managed the full Android application development lifecycle, from design to deployment.
- Developed custom Android applications tailored to client business requirements.
- Collaborated with cross-platform developers to ensure seamless integration with web-based services.
Certifications
Professional certifications and continuous learning milestones.